Videos
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Susan David Speakers Reel -
The gift and power of emotional courage | Susan David
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Dr. Susan David: Build Emotional Agility, Avoid Burnout, & The Dangers of Toxic Positivity
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Change Is a Journey, Not an Event
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Let People Feel to Build Psychological Safety with Breneฬ Brown on Dare to Lead -
Emotional Agility Is Key to Psychological Safety at AceUp
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If AI Commoditizes Knowledge, What Skills Matter at Lyra Health
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How Values Protect Against Burnout at Culture Amp
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Give Fair Feedback Using Your Values
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Communicate With Trust During Change
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Agile Organizations Need Emotional Agility
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Emotional Skills Are Not Soft on ReThinking with Adam Grant on ReThinking
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Innovation Requires the Willingness to Fail at Lyra Health
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Human Skills Are the Key Skills of the Future at enlightED
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How to Convey Empathy to Your Team
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Is My Response Serving the Leader I Want to Be with Abilio Diniz
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Cognitive Narrowing in Complexity at Bristol Myers Squibb
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Susan David | Psychological safety
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Leading with Authenticity
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The Power of Job Crafting
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โEmotional Agilityโ Author Susan David Says Itโs OK To Feel Bad Sometimes | Megyn Kelly TODAY
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How do emotions impact performance management? By Dr. Susan David
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V.O. Four steps towards emotional agility. Susan David, psychologist
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Susan David - Agile People Create Agile Organizations
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How to Support Others During Challenging Times
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Is your organization undermining resilience?
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A Linguistic Trick for Navigating Tough Emotions
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When You Are Facing a Challenge with Others
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The Psychology of Creativity: Understanding Mood-Task Matching
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How to Have a Difficult Conversation
Learn More About Susan David
Dr. Susan David is a Harvard Medical School psychologist, TED speaker, and the No. 1 Wall Street Journal bestselling author of Emotional Agility. She created the Emotional Agility framework, recognized by Harvard Business Review as its Management Idea of the Year and by Thinkers50 with the Breakthrough Idea Award. Her work is reshaping leadership, culture, and human-centered workplaces worldwide. Her TED Talk has more than 12 million views. Named by Thinkers50 as one of the worldโs most influential management thinkers, Susan equips organizations with the human skills to navigate complexity, adapt, and thrive. Emotional Agility empowers individuals, leaders, and teams with the mindset and tools to stay curious, make values-driven decisions, and bring their best selves to work.
Susan David is available to advise your organization via virtual and in-person consulting meetings, interactive workshops and customized keynotes through the exclusive representation of Stern Speakers & Advisors, a division of Stern Strategy Groupยฎ.
The Real Revolution Isn't Artificial - It's Human
Build Irreplaceable Human Skills in the Age of AI
AI will out-compute us. But it will never out-human us.
It canโt look someone in the eye during a hard conversation. Or sit in a room gone quiet, sense what no one is saying, and say it. It canโt choose courage when tension rises. It canโt move a culture forward.
Organizations are racing to scale systems but neglecting the human skills those systems rely on: clarity amidst complexity, adaptability through ambiguity, and steady leadership under pressure. While technology upgrades overnight, people are still expected to keep pace by instinct. They canโt. Not without skills. The cost is clear: burnout, leadership gaps, trust erosion, and change that stalls.
Agile organizations need agile people.
Emotional Agility is a research-backed, learnable skillset that creates connection, deepens collaboration, and builds adaptability. It equips people to respond with steadiness, navigate competing demands without losing focus, and act with purpose. The result: stronger trust, sharper decisions, and teams that outperform by staying unmistakably human.
Thinkers50 honored Emotional Agility with the Breakthrough Idea Awardโrecognizing its potential to transform how we think about work and leadership. The World Economic Forum calls it โessential to the future of work.โ
So while everyoneโs talking about the AI revolution, hereโs the real headline: knowledge is now commoditized. And in every role, at every level, ability will be outshone by agility.
Strategy doesnโt create the future. People do.
The revolution isnโt artificialโitโs human.
The Leaders We Need Now
Lead With Clarity, Courage, and Emotional Agility
The future doesnโt care about yesterdayโs leadership. Control is an illusion. Expertise is everywhere. And โjust being positiveโ is not a strategy.
In a world of relentless disruptionโburnout, AI acceleration, broken trustโtodayโs leaders face the urgent call to build something better: purposeful workplaces, resilient teams, and a worthy tomorrow.
While AI dominates the headlines, it only underscores the shift that matters most: the Human Skills Revolution. The skills we need for future organizational success may appear in job descriptions, but wonโt be realized there. They come from somewhere deeper. More human. More real: Emotional Agility.
Emotional Agility is the essential, science-based skillset that enables individuals to face hard truths with courage, stay grounded in what matters, and adapt before circumstances demand it.ย
A leader hears the voice in their headโโSay something decisive.โ But instead, they pause. Breathe. Then say, โI donโt know. But Iโm listening.โ And everything shifts.
It equips leaders at every level:
- Better Me: Lead yourself with emotional steadiness, even as the map disappears.
- Better We: Build trust through empathy and integrity. Choose whatโs right over being rightโespecially when the stakes are high.
- Better Us: Translate clarity of purpose into collective action. Galvanize people for change. Build cultures of openness, where values arenโt rhetoric but reality. Because agile people make agile organizations.
Thinkers50 calls Emotional Agility โthe new currency of successful leadership.โ Itโs the manifesto for the modern leaderโthe missing human capability beneath every strategic ambition: innovation, engagement, adaptability. These are the very things we claim to value, but so often struggle to activate.ย
These are not traits. They are learnable skills. And they are urgently needed.
Culture is What You Do, Especially When It's Hard
Culture might be born in the off-site, the all-hands, or the values slide. But it doesnโt live there.
Culture is shaped in the moments no one writes downโeach one charged with risk, emotion, and choice. The moment before the room shifts because someone chooses to speak. The breath before they shut down or step in.
Thatโs where Emotional Agility makes the difference. Thatโs when culture becomes real.
- A leader senses tension thickening in the room, feels the urge to avoid, but leans in instead. Clarity follows discomfort.
- Someone hears feedback that stings, notices the instinct to shut down, yet stays open and responds with courage.
- A group holds silence a beat too long. A voice breaks it, naming what everyoneโs avoiding. The moment doesnโt break the team. It makes them one.
If you want to transform your workplace culture, start with a moment. Repeated actions become who we are together. These are the moments where culture holds or breaks. And Emotional Agility is what turns that pressure into possibility.
Emotional Agility is a learnable, actionable, and science-based skillset created by Harvard psychologist Dr. Susan David, TED speaker, and author of the #1 Wall Street Journal bestseller “Emotional Agility.” It helps people meet complexity, tension, and emotion with clarity, care, and courage. Named a Management Idea of the Year by Harvard Business Review and recognized by Thinkers50 with a Breakthrough Idea Award, itโs helping organizations around the world build sustainable cultures.
You donโt build culture when the calendar says itโs time. You build it in the midst of uncertainty: when the script disappears and the moment asks for more. You canโt control those moments. But you can prepare for them.
And when your people do, you wonโt have to chase culture. Youโll have it.
Well-Being Isn't About Bouncing Back - It's About Stepping Forward
We talk about well-being as if itโs something we must fixโchecklists, resilience initiatives, self-care routines. And for good reason. In an uncertain world, mental health and well-being define our time. They arenโt just personal. They shape everything: how we lead, how we collaborate, how organizations thrive.
Weโve been told to stay positive, push through, and just take another deep breath. But burnout is rising. Disengagement is deepening. In workplaces everywhere, people get through the meeting, the deadline, the week. Getting through becomes the goal.
If our efforts amount to just surviving the day, the bar is too low.ย
True well-being isnโt about bouncing backโitโs about having the capacity to step forward. To meet life with openness, presence, and steadiness, in moments big and small. That capacity comes from Emotional Agility.
- Fear, meet Psychological Safety.
- Judgment, meet Curiosity.
- Avoidance, meet Courage.
- Loneliness, meet Belonging.
- Burnout, meet Wholeheartedness.
At the heart of every one of these transformations is Emotional Agility. Itโs the essential, learnable skillset created by Harvard psychologist Dr. Susan Davidโnamed one of the worldโs most influential management thinkers by Thinkers50 and author of the #1 Wall Street Journal bestseller “Emotional Agility.”
Emotional Agility is what makes sustainable well-being possible. It empowers people to engage with emotions wisely, adapt to complexity, and take values-aligned action. It enables them to respond rather than react, flourish rather than function, and build modern workplaces where purpose, trust, and agility are realityโrather than rhetoric.
Well-being isnโt a perk. Itโs not a checklist. Itโs the foundation of thriving people and organizations.
Well-being is everyoneโs business. Meet Emotional Agility.
Where Transformation Breaks or Builds
Technologies advance. Environments shift. Yet we still navigate the future using yesterdayโs playbookโrewarded for productivity, seldom taught adaptability; told to be resilient, rarely shown how.ย
The result? Burnout is endemic. Disengagement is everywhere. Behind every organizational transformation plan sits a team quietly wondering: Can we really do this again?
Hereโs the truth: You canโt build an agile organization on rigid teams, responding with predictable moves. Agility isnโt achieved by writing it into a strategy or a role description.ย
Strategy doesnโt fail because people are inherently resistant. It fails because transformation is too often treated as a rolloutโnot the human experience it is. People are asked to buy in without the skills to move forward when the map disappears or to lead others while still finding their own footing.
Emotional Agility is essential and learnable. Emotionally agile people can meet today and hold the possibility of tomorrow with wisdom and clarity. They can stay with fear, alongside hope. They recognize that even when the path is unknowable, they can still take the first step. Courage. Compassion. Curiosity. Values.
These human capacities equip people at every level to navigate complexity with clarity, lead through tension without losing connection, and collaborate effectively. They create the psychological safety that sparks innovation, the trust that anchors teams, and the adaptability that turns strategy into reality.ย
Most change management treats people like pieces, always reacting. With Emotional Agility, people see the whole board: acting with intention, adapting with perspective, and shaping what comes next, together. They lead themselves and others, because they know how.
Emotional Agility won the Thinkers50 Breakthrough Award and was named a Harvard Business Review Management Idea of the Year. Itโs a proven roadmap to thriving in a complex, evolving workplace.ย
Building Emotional Agility
Rapid technological change, globalization, and hybrid work have fundamentally disrupted the way we live. We are increasingly caught between organizational demands and environmental realities. Organizations need flexibility, teaming, customer-centricity, innovation, and inclusion. Yet at the same time, accelerated complexity conspires against positive change, leading to rigidity, strained relationships, and lower wellbeing. The demand for people and organizations to be agile has never been greater.
Developed by Susan David, Ph.D., Emotional Agility is a practical, science-based roadmap. Itโs a set of essential psychological skills for our fast-changing, complex world: skills that allow us to remain engaged, open, and values-connected, and to reincorporate our most challenging feelings as sources of energy, creativity, and insight.
Emotional Agility is at the heart of mental health, leadership, culture, collaboration, and innovationโeverything that matters to healthy people, organizations, and communities. Now more than ever, it is crucial. Thinkers50 recognized the Emotional Agility framework with its coveted Breakthrough Idea Award, noting, โEmotional Agility is the new currency for leading effectivelyโ and The World Economic Forum calls Emotional Agility a โkey skill for the future.โ
Emotional agility is a tool for everyone. Because our thoughts, emotions, and behavior drive everything; every aspect of how we love, live, parent, and lead.
HBR's 10 Must Reads on Emotional Intelligence, Updated and Expanded
(Harvard Business Review, September 2025)
"The connection was palpable. Your impact is profound. I canโt wait to work with you again!"
"An outstanding success!"
"Honestly, I have never seen anyone embrace our challenges and help to explain solutions in such a precise and beautiful way as you did today. You exceeded my expectations (and the expectations of our CEO and HREVP X 100.) They (and I) were absolutely riveted. Thank you. Thank you. Thank you."
"You were exceptional. Your ability to hold space for so many hundreds ]of people over a broadcast is beyond the typical reach of humans Iโve met. It was awe-inspiring to watch that and to feel throughout the experience."
"Susan was fantastic! She showed great empathy for the audience and guided our leaders on how to become more agile in the face of our daily challenges. Her talk was the perfect blend of inspiring and practical, and the audience loved it!"
"We had such an amazing experience! Thank you. I had high expectations about your involvement from the beginning, and the outcome was better than I could have hoped for. You really reached our participants 'in their hearts'."
"Susan's deep understanding of psychology is matched with clear, real-world steps to more effective leadership."
"Our conversation could not have been more timely or well-received!"
"Lives were changed"
"The session with Dr. Susan David was remarkable. Thank you for bringing that to me. It was incredibly powerful and practical."
"I have never actually experienced a session like this with someone who is able to be so authentic and talk so beautifully about compassion, courage, and connectedness during these complex times."
"Hands down the most inspiring, dynamic, and powerful keynote of the entire conference."
"No! It can't be over. Give us more. So inspired right now!"
"This is exactly what I needed to hear right now. Amazing keynote!"
"The best talk I have ever attended. Her delivery was superb!"
"I just scratched 11 PAGES of notes and Iโm creating a LIFE MANUSCRIPT to live by, from here on in! Mind blown!"
Praise for "Emotional Agility"
#1 Wall Street Journal Best Seller
Winner of the Thinkers50 Breakthrough Idea Award
Amazon Best Book of the Year
Forbes Recommended Books for Leaders
TED Talk sensation โ over 12 million views!
โIโve got a flagged, dog-eared, Post-it-ed [version of] Susan Davidโs incredible book.โ
โSusan David teaches us to understandโand to communicate inโthe unspoken language of emotion to better align how we feel with what we do. Essential reading.โ
โItโs one thing to feel an emotion โ itโs another to gain control over it. Susan David acknowledges the benefits of sadness, anger, guilt, and fear, and then shows us how to make sure they donโt take over our lives. This is a self-help book that might actually help.โ
โEmotional agility is the new currency for leading successfully.โ
โA powerful book on embracing your core values, being more decisive, and committing to meaningful change.โ
โ'Emotional Agility' is filled with advice on how to live in the moment, cultivate a healthy awareness of your emotions, learn to identify what those emotions are telling you, respond to your feelings in ways that will serve you, and recognize your inherent values and goals โ not only in your personal life, but also in relationships, in the workplace, and as a parent.โ
โSusan David is a leading authority on how our thoughts, emotions, and motives can empower or derail us. Her work combines compelling research, an engaging style, and practical wisdom to show people how to create meaningful change in their lives in order to thrive.โ
โOne of the keys to a happy life is knowing yourself. In 'Emotional Agility,' Susan David offers us a groundbreaking way to recognize our feelings and gives us the tools we need to avoid the emotional ruts that keep us from reaching our bigger goals. This book is a revelation for anyone looking to make lasting change in their life.โ
โThe wisdom of the authorโs innovative insights is only made more impressive by its practicality. Her deep understanding of psychology is matched with clear, real-world steps to more effective leadership.โ
โDavid proves here that no one trait is more indicative of success than the ability to collaborate gracefully with your own emotions. Learning how is the difference between a fight and a dance!โ
โA compelling, inspirational, and original book about how to bring out the best in ourselves. Combining robust science, practical advice, and encouraging wisdom, Emotional Agility is a must-read.โ
โAn accessible, reader-friendly voyage. Emotional Agility can be helpful to anyone.โ
โAt a time when itโs more difficult than ever to silence the unending noise that surrounds us, along comes 'Emotional Agility,' a practical, science-backed guide to looking inward and living intentionally. By urging us to work with โ not against โ our own emotions, Susan David gives us the tools we need to be more adaptable and more resilient, so that we may not only succeed but truly thrive.โ
