Learn More About Art Kleiner
To strategically usher an organization through the age of artificial intelligence (AI), leaders must be prepared for the potential futures they may face – and the various problems that can arise. Strong, strategic leadership and robust scenario planning are critical to business success, says Art Kleiner, principal and editor-in-chief of content strategy firm Kleiner Powell International.
A management strategy expert with decades of experience as an executive, business consultant, leadership coach, writer and editor, Kleiner helps leaders ensure corporate trust, responsibly deploy AI, and predict future trends to maximize competitive advantage. His new book with co-author Juliette Powell, “The AI Dilemma: 7 Principles for Responsible Technology” (Berrett-Koehler/Penguin, August 2023), offers an integrated perspective of engineering, business, government and social justice to help readers make sense of generative AI and other automated systems.
“It’s as if all of humanity is parenting a child together,” explains Kleiner, former editor-in-chief of strategy+business. “The kid was sleepy at first, but now it’s growing up really fast. We know it will do great things. We don’t know what kind of trouble it will get into, and we’re responsible. We can’t control it completely, but what we do now affects its future. AI is forcing us to become more aware – about technology, and especially about ourselves.”
Packed with a wealth of accessible examples, “The AI Dilemma” outlines a practical framework for understanding the potential benefits and pitfalls of emerging AI technology.
Plan Now For How Everything Will Change, Including How We Work
With the unprecedented pace of technology development, uncertain economic upheaval and supply chain disruptions, leaders must be prepared for many different future scenarios. The current and coming impacts of technologies can encompass everything from how businesses and governments operate to the future of work. Kleiner’s strategic management expertise, stemming from his unique experience as an executive, editor and educator, makes him a highly sought-after management thinker and scenario planning advisor.
“We know organizations will communicate differently through AI. Today’s jobs will become new kinds of roles, organized around specialized skills. We can plan for that,” explains Kleiner, author of the bestseller, “The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management” (2008). “In every industry, every company and every government agency, there are some things we know for sure are coming down the road, so leaders have to look ahead at those dispassionately: the certainties, the unknowns, and the ways they might surprise us.’”
Turning the Illusion of Control Into Lasting Trust
One side effect of the rise of automated systems is what Kleiner calls “automation complacency:” the tendency of people to relax their guard when working with an automated system. In many cases, Kleiner says, this offers only an illusion of control while actually reducing the amount of agency you have in life. It’s vital for people to learn to tell the difference, and for institutions to build trust by helping them become more aware.
“Systems automate whatever their owners and engineers put into them,” Kleiner says. “That includes our attitudes, biases, and misunderstandings – but all at a much larger scale. When automated systems don’t do what we expect, we need cues and signals so people can know when to step in.”
The solutions to building greater trust in AI systems are outlined in the seven principles Kleiner and Powell accessibly describe in “The AI Dilemma.” Among the principles are calls for empowering everyone to control their personal data and for “opening the closed box” – enabling people affected by AI systems to understand the human and machine behavior underlying them.
According to Kleiner, we’re at the most consequential turning point in society since the Industrial Revolution. It’s essential for leaders to understand the power of AI – how it impacts employees and consumers alike – ensure moral and equitable systems, and prepare for multiple potential outcomes.
Art Kleiner is a writer, editor and entrepreneur whose work addresses today’s business and technological challenges. His most recent book, co-authored with Juliette Powell, is “The AI Dilemma: 7 Principles for Responsible Technology” (August 2023). He writes, speaks and consults on topics related to responsible AI and human behavior, organizational learning, the future of work, scenario planning, and the neuroscience of leadership. He is also one of the world’s leading consulting editors in business, a faculty member at New York University and editor-in-chief at the content strategy firm Kleiner Powell International (KPI).
Kleiner began his career at the Whole Earth Catalog and was editorial director of the best-selling “Fifth Discipline Fieldbook” series with Peter Senge et al. As editor-in-chief of the award-winning management magazine strategy+business, Kleiner published many influential thinkers and business leaders, and became a managing director at PwC.
His previous books include “The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management” (1996/2018), which describes the hidden history of business innovation. His book “Who Really Matters: The Core Group Theory of Power, Privilege and Success” (2003) was praised by Jim Collins and Marc Andreesen for its exposure of the underlying clan dynamics that drive company decision-making. His book “The Wise Advocate: The Inner Voice of Strategic Leadership” (2019), explains the neuroscience underlying long-term decision making.
Kleiner has a master’s degree in journalism from the University of California at Berkeley. He is a member of the Marshall Goldsmith 100 Coaches group.
Art Kleiner is available to advise your organization via virtual and in-person consulting meetings, interactive workshops and customized keynotes through the exclusive representation of Stern Speakers & Advisors, a division of Stern Strategy Group®.
Art Kleiner, principal and editor-in-chief of Kleiner Powell International, former PwC Managing Director and former editor-in-chief of strategy+business is one of the most highly sought experts on management thinking, scenario planning and the future of work. Author of the bestselling book, “The Age of Heretics,” and co-author of “The AI Dilemma,” Kleiner helps business leaders, policymakers and non-profits understand the vast impacts of emerging technology, how to plan for them, how to build trust and more. He is available to discuss any or all of the following topics in programs that can be customized to meet the needs and goals of your organization with the added option of meeting virtually or in person.
- Confronting the AI Dilemma
- Strategic Leadership via Robust Scenario Planning
- Turning the Illusion of Control Into Lasting Trust