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Videos

  • How Companies Can Repair Trust Post-COVID
    How Companies Can Repair Trust Post-COVID
  • Sandra Sucher - SPECTRA 2021
    Sandra Sucher - SPECTRA 2021
  • How is trust evolving in business?
    How is trust evolving in business?
  • The Power of Trust with Sandra Sucher and Shalene Gupta
    The Power of Trust with Sandra Sucher and Shalene Gupta
  • Virtual Books@Baker with Sandra Sucher, author of "The Power of Trust"
    Virtual Books@Baker with Sandra Sucher, author of "The Power of Trust"
  • The Power of Trust with Sandra Sucher
    The Power of Trust with Sandra Sucher
  • The DNA of the News: The power of Trust. How companies build it, lose it, and regain it.
    The DNA of the News: The power of Trust. How companies build it, lose it, and regain it.
  • Advancing Women: Challenges and Solutions - moderated by Sandra Sucher
    Advancing Women: Challenges and Solutions - moderated by Sandra Sucher
  • 3 Questions to Answer in an Apology
    3 Questions to Answer in an Apology
  • LA VERDAD INTERNACIONAL│Ethical and moral dilemmas in corporate management
    LA VERDAD INTERNACIONAL│Ethical and moral dilemmas in corporate management
  • Edelman Trust Management (ETM) | The Role of Morality
    Edelman Trust Management (ETM) | The Role of Morality

Learn More About Sandra J. Sucher

Trust isn’t a feeling. It results from intentional choices, says Harvard Business School Professor of Management Practice Sandra J. Sucher (SUCH-er). By helping leaders see trust not as an aesthetic wrapper, but rather as the foundation for building relationships with stakeholders of all kinds – customers, employees, investors, and the public – Sucher provides a roadmap for becoming trusted in a world where the demands on organizations, their leaders, and their boards are growing all the time. Much of her work involves helping key decision makers understand, prioritize and manage the interests of different groups in areas like corporate citizenship and diversity, equity and inclusion (DEI).

Sucher is an accomplished business executive who spent years developing and building on her commitment to moral leadership while working as a manager in the financial services, retail and nonprofit sectors. As a business process improvement specialist, she actively incorporated trust, morality and DEI into workplace systems and witnessed firsthand how such a focus significantly benefited the organization and its employees. Her new book, “The Power of Trust: How Companies Earn It, Lose It, Regain It,” (Public Affairs, July 2021) – co-authored with colleague Shalene Gupta – summarizes her two decades of research examining the gray areas of business. The book serves as an essential guide for leaders interested in cultivating trust within and outside their organizations. Soon after its release, “The Power of Trust” was named among the best business books in July 2021 by The Financial Times.

“Trust underpins a range of issues related to gender, corporate responsibility, race and beyond,” says Sucher, who is on the Edelman Trust Institute advisory board, collaborates with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations, and collaborates with PwC on their Trust Leadership Institute.  “We often think of trust in an ephemeral way, as a good feeling that everyone shares. But trust is actually a skill grounded in relationship management and understanding motivations. It’s a framework designed to change cultures and open the door to more effective ways of engaging with constituents.”

Ethics are at the core of Sucher’s work. As an advisor, speaker and executive coach, she teaches leaders the importance of inviting in diverse perspectives before making decisions and shows them how to do it successfully. She also helps organizations weather disruption without harming employees. Her 2019 articles on trust, “The Trust Crisis,” “Leading with Trust,” and “The Elements of a Good Company Apology,” were featured as a “big idea” on HBR.org. Her 2018 article, “Layoffs That Don’t Break Your Company,” was selected as a Harvard Business Review “must read” for its insights into how layoffs decimate trust.

“Most of us treat our own moral views as both obvious and self-evident, but leaders must be able to handle complexity by holding multiple perspectives in view at the same time,” says Sucher. “Firms should be looking for reliable methods for leaders to develop and refine these moral reasoning skills.”

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Sandra J. Sucher has worked as chair of the Better Business Bureau, a vice president at Fidelity Investments and a senior executive at Filene’s Basement, where she co-authored the proposal to expand from a single-unit business into a national chain. Her leadership teachings are codified in two books based on the Harvard Business School course The Moral Leader. Her research appears in the Wall Street Journal, Bloomberg, Quartz, Business Insider, CNBC, NPR and Marketplace, as well as internationally in Germany, Latin America and Japan. In 2021, Sucher and her “Power of Trust” co-author were shortlisted for the Thinkers50 Breakthrough Idea Award, which celebrates a eureka moment in management thinking.

Sandra J. Sucher is available to advise your organization via virtual and in-person consulting meetings, interactive workshops and customized keynotes through the exclusive representation of Stern Speakers & Advisors, a division of Stern Strategy Group®.

Sandra J. Sucher was last modified: November 8th, 2022 by Justin Louis

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Trust: The Foundation of Successful Organizations

Trust can mean different things to different people. As Harvard Business School Professor Sandra Sucher explains, “Trust is an elusive, even mushy, concept. Betrayal of trust, however, underpins many issues related to corporate responsibility, ethics, and diversity, equity and inclusion.” In this presentation, based on her new book “The Power of Trust,” Sucher provides a four-part model for understanding trust — competence, motives, means and impact — that transforms trust from a wish to something companies and their leaders can actively manage. To become trustworthy, she says, companies must be sensitive to diverse audiences when developing and marketing products, services and technologies, and caring in their treatment of people. Highlighting her decades of research, Sucher offers audiences a roadmap for building trust or regaining it once it’s lost.

How Boards Play a Key Role in Building Trustworthy Organizations

Boards are fiduciaries, which means their duty is to protect other people’s interests, generally defined as consisting of a duty of care, a duty of loyalty, and, some legal scholars would argue, a duty of candor, says Harvard Business School Professor Sandra Sucher, an internationally recognized expert on building institutional trust and moral leadership and co-author of “The Power of Trust” (July 2021). In this presentation, Professor Sucher outlines key steps board members can take to become moral role models such as ensuring their board has the right members, that it is structured correctly, and that members are able to have intentional, open, honest and timely conversations where issues of accountability can be fully addressed.

Becoming a Moral Leader

Successful leaders – at any level and in any arena – are inevitably presented with moral and ethical choices. In both our business and personal lives, we navigate a complex web of problems that often don’t have clear-cut answers. Harvard Business School Professor Sandra Sucher knows firsthand that business leaders are often tasked with making consequential decisions on issues that may conflict with organizational goals or interests. In this presentation, based on her Harvard Business School courses, Sucher teaches participants how to navigate difficult decisions, especially those with a moral or ethical component. She further encourages managers to confront those fundamental moral challenges, to develop skills in moral analysis and judgment, and to come to terms with their own definition of moral leadership and how it can be translated into action.

Making Good on Diversity, Equity and Inclusion Promises

When proactive steps are not taken to make workplaces more inclusive, resentment can set in among those who feel slighted, overlooked or unfairly compensated. In some cases, companies face discrimination lawsuits. Even a brand’s well-meaning choice to passively participate in a social media campaign like #blackouttuesday can reveal a level of insincerity, which may, in turn, result in public and consumer distrust. In this presentation, Harvard Business School Professor Sandra Sucher shows participants how to create an inclusive culture that enables trust within the organization and how to ensure their brand can be trusted by those on the outside.

Business Impact Magazine

Leading With Trust

August 5. 2021

Leading With Trust

July 6, 2021

HBS Harvard Business School Working Knowledge 2022

Teaching The Moral Leader

November 19, 2007

Praise for "The Power of Trust"

“You can’t buy it. You can’t sell it. You can’t even see it. But if you had more of it, your employees would work harder, and your customers would stay with you longer. Trust is one of the most valuable intangible assets that a company can have and this book will show you how to get more of it. Packed with wonderful stories and practical examples, this book is a great read. TRUST me!”

Erin Meyer, INSEAD, author of “The Culture Map” and coauthor of “No Rules Rules”

“The 2021 Edelman Trust Barometer found business is the most trusted institution. Business has a new mandate to lead as the world combats ongoing crises and widespread mistrust. Against this backdrop, “The Power of Trust” is a must-read. Both scholarly and practical, it draws on fields from ancient philosophy to modern management theory to analyze and deeply examine the core elements of business trust while taking a lively journey through real-world cases of trust won and lost (and won again). Professor Sandra Sucher and Shalene Gupta make a vital contribution to the trust conversation and provide a compelling call to action for CEOs to build trust by embracing a broader societal role.”

Richard Edelman, CEO, Edelman

“Full of fresh insights brought to life by compelling examples, “The Power of Trust” is a rich and rewarding read. It’s also extremely timely. With more and more companies today pledging to balance the interests of all of their stakeholders, and not always put their shareholders first, Sandra Sucher and Shalene Gupta make clear that the driving question executives should be asking themselves every time they make a major decision is, ‘Will this enhance trust among those we claim to serve—or betray it?’”

Rick Wartzman, author of “The End of Loyalty”

“Unveils a new understanding of the business, economic, and societal importance of trust.”

Jeffery Weirens, Global Financial Advisory Leader, Deloitte

“With vibrant and compelling insights, Sandra Sucher and Shalene Gupta break important new ground about trust as a key foundation for both human relationships and business. Their illuminating and exciting exploration of what it takes to build trust, combined with vivid storytelling, make this page-turner a critical companion for any business leader.”

Hubert Joly, former chairman and CEO, Best Buy, and author of “The Heart of Business”

“Trust is at the foundation of sustainably successful enterprises in business, government, and any organization, for that matter. “The Power of Trust” does a great job explaining the how and why of building trust, including fairness, one of my favorite issues.”

David M. Cote, former CEO, Honeywell, and author of “Winning Now, Winning Later”

“Sandra Sucher and Shalene Gupta offer a comprehensive blueprint for companies and leaders who want to build or regain the trust of their stakeholders. Their work provides an insightful trust model that underpins moral leadership — looking at competence, motives, means, and impact. A brilliant resource for anyone who wants to truly understand what trust is, how it works, and what they can do to incorporate it into their leadership practice.”

Celia Moore, Co-Director, Centre for Responsible Leadership, Imperial College Business School

Praise for “The Moral Leader”

“Sandra Sucher … has an extraordinary and excellent grasp of the process of moral reasoning and her exploration of that process through powerful literature and historical figures is just wonderful. This should be required reading – and digestion – for every leader in every organization.”

Professor James G. Clawson, Darden Graduate School of Business Administration, Charlottesville

“The Moral Leader provides an insightful and much needed approach to effective moral leadership and its role in modern society … The book is an important resource for students and leaders who will confront difficult moral and ethical challenges.”

Professor Kim Cameron, Ross School of Business, University of Michigan