Learn More About Peter Cappelli
Peter Cappelli, the George W. Taylor Professor of Management at The Wharton School and director of Wharton’s Center for Human Resources, is a leading expert on developing strategies to address 21st century changes in work.
Author of “The Future of the Office: Work From Home, Remote Work, and the Hard Choices We All Face” (Wharton School Press, September 2021), and named by HR Magazine as one of the top five most influential thinkers in management, Cappelli says much of what we think we know about the future of work is a myth. Most of the assumptions of recent years in human resources (HR) – AI replacing workers, the dominance of the “gig” economy, millennials being difficult to retain compared with previous generations – are not supported by evidence. Our biggest challenges come from within our companies and organizations and the choices we make about management. In his compelling presentations and interactive workshops, Cappelli helps managers better understand the fundamental choices we face in the workplace – from “making” versus “buying” talent to the hard choices required to make agile systems work to the delicate balances needed in implementing AI – and offers practical guidance on how to make them.
If your organization believes it can rely on AI and automation alone to cut jobs and costs and boost efficiency, you are making a mistake. Cappelli’s new research on the impact of AI and automation shows that while technology can take over many tasks currently performed by humans, it is also adding tasks that require new workers and, in many cases, new skills. Cappelli offers insights on how middle managers can use data science and evidence to devise the best workplace policies and avoid the downsides of worker resentment and disengagement that can come with moving decisions from people to machines. His lessons also illustrate how technology actually impacts people’s jobs and the real generational issue that must be addressed: as our longevity increases, companies should be retaining mature workers in an economy that needs their skills and experiences.
Named one of the 50 influencers in the field of aging, Cappelli has also studied and written extensively on managing a multigenerational workforce with differing values. He co-authored the book “Managing the Older Worker: How to Prepare for the New Organizational Order” (HBR Press, 2010), which provides key steps to recruiting and retaining workers who are older by becoming more purpose-driven, emphasizing social connections and tailoring benefits to elderly people’s needs. As the population becomes progressively “greyer,” devising a strategy for the older worker now will give you a competitive advantage.
In addition to his position at Wharton, Cappelli is also a research associate at the National Bureau of Economic Research in Cambridge, Mass. Elected a fellow of the National Academy of Human Resources, he received the 2009 PRO award from the International Association of Corporate and Professional Recruiters for his contributions to HR. He serves on a number of advisory boards, including the Global Agenda Council on Employment for the World Economic Forum, and has held a number of labor and workforce-related positions within the U.S. government. Cappelli has degrees in industrial relations from Cornell University and in labor economics from Oxford, where he was a Fulbright Scholar.
Peter Cappelli is available to advise your organization via virtual and in-person consulting meetings, interactive workshops and customized keynotes through the exclusive representation of Stern Speakers & Advisors, a division of Stern Strategy Group®.