Learn More About Scott Wallace
Health care delivery in America is in the throes of transformation – and Scott Wallace is playing an influential part. Leveraging his extensive business and health policy background, Wallace works in the U.S. and around the world with employers, health care providers, health plans, device and pharma companies, governments and others to develop new health benefit and care models to improve health and the value of care delivery.
Wallace is currently an associate professor and the managing director of the Value Institute for Health and Care at the University of Texas at Austin’s Dell Medical School, itself a pioneer in the movement toward value-based health care. From May to December 2016, he served as the school’s interim chief business officer. Wallace is also public director of the American Board of Ophthalmology and a Batten Fellow at the University of Virginia’s Darden School of Business. Previously, he served on the faculty of Harvard Business School’s executive education program on health care strategy and was a Distinguished Fellow at the Geisel School of Medicine at Dartmouth, where he helped to create its masters in health care delivery science program, an innovative new course for mid-career executives and clinicians from across the U.S. and more than 15 countries.
In collaboration with Elizabeth Teisberg – a leading expert on value creation and its integral role in improving service delivery in health care – Wallace teaches highly interactive workshops on value-based health care delivery. The expert duo – also co-authors of a forthcoming book, “Capability, Comfort and Calm: Designing Health Care Services for Excellence and Empathy” – deliver custom content programs onsite, a significant differentiator from typical executive education platforms.
Together, Wallace and Teisberg developed a proprietary human-centered design research tool called the Experience GroupTM method. Unlike focus groups that test existing or planned products or services, Experience Group sessions improve health care services by allowing caregivers to understand what patients experience living with their condition. The method identifies distinct segments of patients, and the unmet needs, gaps in care and obstacles to health that impede them and the outcomes patients feel are most important. Wallace teamed with senior leaders of a large academic medical system to teach and successfully implement the research tool. Since then, the hospital system facilitators have identified different functional outcome metrics for women with breast reconstructions, new care delivery protocols for patients with colon cancer and streamlined care for patients with mitral valve disorders.
An engaging and effective teacher and speaker, Wallace’s work across the health care sector is wide-ranging and far-reaching. He is helping design and create new, integrated care delivery models and outcome measurement systems at Dell Medical School. He has advised hospital systems seeking to develop functional outcome measures that more tightly align the goals of patients and providers, and that evaluate clinicians on their professional results rather than process compliance and hotel-like measures of patient satisfaction. Wallace also advised teams from 14 health care delivery organizations across northwestern Ontario, Canada, to reorganize care delivery around patient needs.
Prior to his university affiliations, Wallace was the first president and CEO of the National Alliance for Health Information Technology, an organization committed to creating a safer, more efficient and unified health care system through IT. He was appointed by President George W. Bush to chair the Commission on Systemic Interoperability, a federal commission created to advise the White House and Congress on health transformation through IT, and co-founded the Certification Commission for Healthcare Information Technology, a leading health care IT certification body. Prior to his commitment to health care, Wallace was CEO of a successful specialty chemical company that grew 10-fold during his tenure. He began his career working in corporate law and venture capital.
Wallace speaks, publishes and consults internationally on outcome measurement, patient experience, population health and change management, as well as policy, innovation and financing issues in health care. Lauded as a superior communicator and storyteller, he customizes his presentations to ensure optimal relevance and audience interaction.
Wallace holds a juris doctorate from the University of Chicago Law School, a master’s degree with honors in business administration from the University of Chicago Graduate School of Business, and has a bachelor’s degree in economics from Duke University.
Scott Wallace is available to advise your organization via virtual and in-person consulting meetings, interactive workshops and customized keynotes through the exclusive representation of Stern Speakers & Advisors, a division of Stern Strategy Group®.