THE PROBLEM Amy Gallo, a leading expert on calm, confident conflict resolution, healthy communication and workplace dynamics, was approached by the Human Resources leader of a US-based biotechnology firm. Their leadership had recently read her indispensable, actionable guide to navigating tough relationships at work, “Getting Along: How to Work with Anyone (Even Difficult People)” (HBR…
THE PROBLEM A major pharmaceutical firm came to Stern with a distinct set of challenges: Four department leaders were tasked with merging their teams into one group and they were looking for an outside advisor to facilitate what they saw as a multi-stage transition. Their primary goal was to create a culture of innovation. But…
THE PROBLEM Our customer, a leading food manufacturer, was trying to anticipate future trends in their industry, primarily around consumer tastes, buying behavior, new technologies and changes in the competitive landscape. They conducted extensive research on their own but still struggled to find any actionable insights. They also concluded they were not skilled at studying…
