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Posted by & filed under AI, Robotics and Emerging Technologies, Diversity Equity & Inclusion, Future of Work, New to Stern, Speaking & Advisory, Women Speakers.

Fear of robots is as old as robots themselves. Yet, contrary to our most dystopian expectations, the robots of today spend much less time dominating humanity and much more time improving our quality of life, reducing “busy work” and maximizing our efficiency. Henny Admoni, the A. Nico Habermann Assistant Professor in the Robotics Institute at Carnegie Mellon…

Posted by & filed under Customer Experience, Must Read Books, Speaking & Advisory, Strategy, Women Speakers.

The pandemic has presented companies across the world with distinct workforce challenges. Businesses already operating online have had to quickly staff up to meet increased demand, while those in retail, hospitality and service industries have had to lay off or furlough customer-facing employees due to a lack of demand. And then there are the low-paid “essential workers” who are…