Customer Experience & Consumer Behavior

The World’s Preeminent Authority on Reputation, Trust, Inequality and Successful Branding for People, Businesses, Governments and Other Institutions; Founding Director, Oxford University Centre for Corporate Reputation; Co-Author of the Bestseller, “The Reputation Game” (2018)

Leading Expert on Building Culturally Fluent, Change-Resilient Organizations; Global Advisor on Diversity, Equity and Inclusion Practices; Global Media Executive and Creator, Blacklist100; Host, Ad Age’s System Overload Show; Lecturer, Columbia University; Author, “Follow the Feeling” (2019); Thinkers50 Radar Class of 2020

Award-Winning Operations Strategist Whose Profit-Driving Frameworks Satisfy Investors, Customers and Employees; Professor of the Practice at the MIT Sloan School of Management; Founder, Good Jobs Institute (GJI); Author, “The Good Jobs Strategy”

Leading Expert on Building Movements and Transforming Organizations; Co-Author of the International Bestseller, “New Power”; Co-Founder #GivingTuesday; Hauser Visiting Leader, Harvard Kennedy School; Visiting Fellow, Stanford University; President and CEO, Lincoln Center for the Performing Arts

Preeminent Legal Scholar and Winner of the Holberg Prize; Former Administrator at the White House Office of Information and Regulatory Affairs; New York Times Bestselling Co-author, “Nudge”; Co-Author, “Noise,” Winner of the 2021 getAbstract International Book Award; Author or Co-Author of Six Books Published in 2021; Professor, Harvard Law School

Pioneering Expert on Using Media Analytics to Drive Audience Engagement and Create Social Impact; Director, MIT Laboratory for Social Machines and the Center for Constructive Communication; Visiting Professor, Harvard Law School; Former Chief Media Scientist for Twitter; Co-Founder and Chairman, Cortico

Behavioral Economics Expert and Leader in Applying Human Insights to Business Strategy, Marketing and Operations; Co-Founder, BEworks; Founder and CEO, Trial Run; Lifetime Achievement Award, Consulting Magazine

Leading Authority on Social Norms and Norm Change, Individual and Social Network-Wide Behavioral Change, and the Reduction of Prejudice and Conflict; 2017 MacArthur Fellow and Professor, Princeton University

Master Innovator, Maker and Entrepreneur; Expert Investigator of Consumers’ Motivations and Decision-Making Processes; Co-Creator of the “Jobs-To-Be-Done” Theory; President, ReWired Group; Co-author, “Choosing College” (2019)

Globally Recognized Digital Marketing Expert Whose Frameworks Help Organizations Improve Customer Experiences by Leveraging AI and Behavioral Economics; Practitioner and Corporate Advisor on Brand Strategy, Customer Experience and Inclusive Leadership; Senior Lecturer in the Management Science Group, MIT Sloan School of Management; Principal Research Scientist, MIT’s Initiative on the Digital Economy (IDE); Digital Fellow, Stanford Digital Economy Lab; Thinkers50 Radar Class of 2020

Leading Behavioral Economist with Alternative Models for Building Customer Loyalty; Data Scientist at the Intersection of AI and Human Decision Making; Marketing Thought Leader Helping Companies Optimize Data to Drive Growth; 2021 Best 40-Under-40 Professor, Poets and Quants; Marketing Professor, Esade Business School

New York Times Bestselling Author and Pioneering Social Scientist Who Helps Leaders Positively Influence and Leverage Group Behaviors in the Workplace and in the Market; Physician, Public Health Expert and Authority on the Future Effects of Pandemics; Professor and Director, The Human Nature Lab, Yale University; Author “Blueprint” (2019) and “Apollo’s Arrow” (2020)

Expert on Persuasion and Decision-Making; Leverages Behavioral Economics to Help People & Do Business Better; Professor, Yale School of Management; Author, “Influence is Your Superpower” (2022)

Foremost Authority on Strategies That Build and Sustain Revenue; Leading Expert on Creating and Sharing Value with Customers; Co-Author, “The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value” (2020); Professor of Marketing, Esade; Visiting Professor in Business Administration, Harvard Business School; Former Senior Advisor, Boston Consulting Group

Digital Marketing and E-Commerce Pioneer Who Helps Businesses Create Effective Go-To-Market Strategies for Today’s Online/Offline and Omnichannel World; Expert on Consumer Behavior and the Future of Retail; Disruptive Startup Mentor and Investor; Bestselling Author, “Location Is (Still) Everything”; Co-Founder, Idea Farm Ventures

Virtual Reality Pioneer and Leading Authority on Immersive Technologies That Are Reshaping Business and Society; Expert on VR and AR Tools That Improve Workplace Training and Culture and Prepare Companies for the Future of Work; Cognitive Psychologist; Founding Director, Virtual Human Interaction Lab, Stanford University; Author, “Experience on Demand” (2018)

Global Authority on Business Analytics and How Information Spreads Through Social Networks; MIT Professor of Management, Marketing, IT and Data Science; Award-Winning Scientist, Entrepreneur and Venture Capitalist; Director, MIT Initiative on the Digital Economy and MIT Social Analytics Lab; Founding Partner, Manifest Capital; Award-winning Author, “The Hype Machine” (2020); Winner, 2021 Thinkers50 Digital Thinking Award and Named Among the Top 50 Management Thinkers in the World

Award-Winning Designer and Expert on Combining Design, Technology and Behavioral Science to Create Innovative Products, Services and Experiences; Unrivaled Authority on Innovation Leadership, Product Desirability and Outside-the-Box Design Thinking; Founder, The Desirability Lab; Principal, Ames Studio; Professor of Practice and Executive Director, Joint Master of Arts in Design Engineering (MADE) Program, Brown University and RISD