Many companies are using artificial intelligence (AI) tools to automate repetitive tasks and analyze piles of data. But organizations have much to gain if they expand their current view to treat AI as a knowledge-work teammate, says leadership and innovation authority Hal Gregersen, senior lecturer at the MIT Sloan School of Management and award-winning author…
There is a crisis of trust permeating society and businesses have no choice but to address it. Trust issues show up in many forms. A scandal or product defect may cause customers to distrust a brand. People who feel overlooked or undercompensated in the workplace because of their skin color, gender or sexual orientation may come to…