Social scientist Jim Detert gives leaders a blueprint for fostering authentic dialogue and managing difficult interactions with courage.
Reid Blackman’s actionable frameworks for responsible AI innovation enable businesses to navigate ethical minefields with confidence.
The business community generally, and auditing and corporate governance functions especially, are in the grip of a worldwide trust crisis. That’s a particularly perverse position to be in, given audit’s central role in fostering trust in markets, says Karthik Ramanna, an Oxford professor, author and authority on rebuilding stakeholder and shareholder trust in organizations. But he…
“In this area, as in so many that concern generative technologies and dynamic markets, the line between ‘too early to tell’ and ‘too late to do anything about it’ is vanishingly thin.” – Jonathan Zittrain, Professor of Law and Professor of Computer Science at Harvard and a Leading Expert on the Governance of Future Technology, Including…
By Stern Strategy Group August 19, 2021 While we grow eager for a “return to normal” – which for some may include going back to a shared office space – the collective trauma we’ve experienced this past year demands a fresh approach. How should a pandemic era workplace be designed? Will that model set a precedent…
Trust isn’t a feeling. It results from intentional choices, says Harvard Business School Professor of Management Practice Sandra J. Sucher. By helping leaders see trust not as an aesthetic wrapper, but rather as the foundation for building relationships with stakeholders of all kinds – customers, employees, investors, and the public – Sucher provides a roadmap for becoming…
How do companies and leaders become trustworthy? And once lost, can trust be regained? The long-awaited and timely new book, “The Power of Trust: How Companies Earn It, Lose It, Regain It” (Public Affairs, July 6, 2021) by co-authors Sandra J. Sucher and Shalene Gupta, answers those questions and more in a way other books on the subject…
How do you know when to trust an organization, individual or piece of news? And how do you regain trust from customers, employees or colleagues when your own trustworthiness has been called into question? It’s not always easy, says Wharton Business Law and Ethics Professor Kevin Werbach, an authority on blockchain technologies, AI, and cybersecurity. Werbach –…
Working from home has many benefits. But it can also cause leaders and teams to feel uneasy about how to measure expectations and how to productively communicate across distances. As with many forms of digital communication, a lot can get lost in translation, leaving room for potential misinterpretation. Moreover, without an ability to see how…
A pervasive lack of trust is affecting many areas of life right now. Too often, the practices of businesses and institutions – and those who run them – are being called into question, leading to backlash from customers and constituents who are choosing to disengage, boycott or otherwise rebel. This crisis of trust has leaders scrambling for…
The success of any organization is inextricably tied to the quality of its leadership. In her work identifying and shaping great leaders, Jennifer Petriglieri, associate professor of organisational behaviour at INSEAD, takes a humanistic approach, drawing on scientific research and evidence-based methodologies like psychological safety that improve leadership at every level of an organization. An award-winning researcher, educator, author…
By Brian Sherry April 17, 2018 Facebook CEO Mark Zuckerberg was in the Congressional hot seat last week as he answered for the platform’s sharing of the private data of an estimated 87 million users with an ethically dubious political consulting firm. Digital technology expert, futurist and Harvard Law School Professor Jonathan Zittrain writes in an op-ed for the New…
It’s 2018 and more than a billion people utilize social media. For companies, organizations and government bodies, these platforms offer a way to expand their reach to target audiences, and Facebook, Twitter and Instagram, to name a few, are weaved into many people’s everyday lives. In this episode of Minds Worth Meeting, we speak with social…
The news is filled with stories about how you can’t trust anything online. Frauds, scammers, malicious trolls, conspiracy cranks, and “fake news” infest the digital world. Tech companies are blamed for not filtering the good from the bad, while advertisers rethink digital platforms as trustworthy partners. But in reality, says Stanford communications Professor Jeff Hancock, by…
